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They have great reviews, and it’s well deserved. From calling around, they were the most cost effective. They also did a great job, and the owner personally followed up with me after my appointment to make sure everything went well. I would absolutely recommend using this company.
- Ryan C.
I am very happy with 1st Choice Appliance Repair! I found them doing a search and so glad I did. Excellent customer service and Dustin, my technician, was great! My initial problem with my stove ended up being a very easy fix but I had him look at on ongoing separate problem since he was there. It required a part that he’d have to get, so we scheduled for another day. He charged me for only one service call which was very nice. And on a side note, their service call charge is very reasonable. But, this unfortunately happened during the Covid-19 pandemic and I have a loss of income. I contacted the office to put off the repair to a future date due to the cost and I they reduced the labor cost to help me out. That’s amazing customer service! Now they’ve got a customer for life and I’ll recommend them to everybody. Thanks 1st Choice!
- Lori F.
Called to have a dryer belt replaced.. friendliest customer service from beginning to end. Returned call right away… got me on the schedule! Price was great especially when everything is shut down… thank you for a great honest service. Highly recommend!
- Cynthia H.
It was so refreshing, to find a business like this still around. My grandfather, my father, my uncle, and my brother ran or worked at a business my grandfather started back in the 40s through the 80s a small appliance repair and sales business in Columbus. So I know how important these type of people are. Mike was amazing to talk to and work with, he answered questions offered advice. He got Dustin his technician, out to help me with an urgent problem very quickly.I will be contacting them from now on if I have any appliance issues. I would highly recommend this company.
- Kenneth E.
Excellent customer service, came out the next day. Reasonably priced. My tech was Dustin. Friendly, professional, knowledgeable. Made sure I understood what the problem was and let me know my options moving forward. I will be using again in the future.
- Jessica J.
Recently purchased a home knowing the refrigerator did not work. Bought a new one at Lowes but it was too big for the delivery people to fit through the door. Got to thinking maybe the old one could be repaired eliminating the need to take one apart to get it out as well as the new one to get it in. Called Mike at 1st Choice who said he would be happy to come out but advised me to first plug it back in case sometimes the circuit boards just need to be re-booted and it might actually start working again. I called him back to tell him he was a genius and a very nice guy. The fridge is working fine and he saved me $2500. Next time I do need appliance repair 1st choice will be where I call.
- Jack H.
This is a first class company. They were quick to respond, very knowledgeable and honest, upfront, easy to talk to and deal with. I highly recommend them and will call them whenever I need a repair. Contact them. You will not be sorry you did.
- Patricia S.